Refund & Returns Policy – ENERGY SURI

Effective Date: March 8, 2025

At ENERGY SURI, we are dedicated to providing high-quality baby essentials that meet the highest safety and comfort standards. However, if you are not fully satisfied with your purchase, we are happy to offer refunds and exchanges under the following conditions.

1. Return Eligibility

• Items must be unused, unwashed, and in their original packaging with all tags attached.
• Returns must be requested within 30 days of the delivery date.
• Personalized or customized items cannot be returned unless they are defective or incorrect.

2. Refund Process

• Once we receive and inspect your returned item, we will notify you via email about the refund approval.
• Refunds are processed to the original payment method within 5-7 business days.
• Shipping costs are non-refundable unless the return is due to an error on our part.

3. Exchanges

• If you need a different size or color, we offer free exchanges within 30 days.
• Exchanges are processed once we receive the original item in good condition.

4. Non-Returnable Items

• Opened hygiene products such as pacifiers and baby bottles.
• Sale or clearance items (unless defective).

5. How to Initiate a Return

To start a return, please contact our support team at info@energysuri.com with your order number and reason for return. Our team will provide further instructions.

📍 Address: 2171 Rinehart Road, Sunrise, Florida, United States
📞 Phone: 786-399-5857

This Refund and Returns Policy ensures a transparent and customer-friendly process for returns and refunds while protecting your business from abuse. You can customize it based on specific needs or business practices.