Payment Policy

Effective Date: January 7, 2025

At ENERGY SURI, we offer secure and convenient payment methods to ensure a smooth checkout process. Our Payment Policy outlines the various options available for you to complete your purchase.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit Cards: We accept Visa, MasterCard, American Express, and Discover.
  • Debit Cards: We accept Visa and MasterCard debit cards.
  • PayPal: You can securely pay via your PayPal account.
  • Apple Pay: Available for customers using compatible devices and browsers.
  • Google Pay: Available for customers using compatible devices and browsers.
  • Gift Cards: We accept ENERGY SURI gift cards or any third-party gift cards during checkout (if applicable).

2. Payment Security

We prioritize the security of your personal and financial information. We use SSL encryption technology to secure your payment information during checkout. All transactions are processed by reputable third-party payment gateways, including PayPal, Stripe, and Apple Pay.

Your payment details are never stored by us. We recommend that you only use trusted and secure networks when making payments.

3. Payment Authorization

Once your order is placed:

  • The payment is authorized and your credit card or payment method will be checked for sufficient funds or credit.
  • When your order is shipped, the payment will be captured and charged to the card or payment method you selected.

4. Taxes and Fees

  • Sales Tax: Depending on the state you are located in, sales tax may be added to your order at checkout. This is based on state and local tax rates.
  • International Orders: For customers outside the U.S., customs duties, import taxes, and shipping fees may apply depending on your country’s regulations. These charges are your responsibility and will be billed to you directly by the shipping carrier or customs office.

5. Currency

All prices are displayed in U.S. Dollars (USD). If you are purchasing from outside the U.S., the exchange rate and any related foreign transaction fees will be determined by your payment provider.

6. Promo Codes and Discounts

  • Promo Codes: If you have a valid promo code, it can be applied during checkout. The discount will be automatically deducted from your total before taxes and shipping costs.
  • Terms and Conditions of Discounts: Discounts are subject to specific terms. Only one promo code can be used per order. Some promotions may exclude certain products or categories, and these terms will be provided at the time of the promotion.

7. Payment Errors and Troubleshooting

If there is an issue with processing your payment, such as insufficient funds, incorrect card details, or expired payment information, you will receive an error message. Please verify your payment details and try again. If the issue persists, contact your bank or credit card provider for assistance.

8. Fraud Prevention

To help prevent fraudulent transactions, ENERGY SURI reserves the right to:

  • Verify your payment details before processing your order.
  • Cancel or delay an order if we suspect fraudulent activity.
  • Request additional identification or information for verification.

If we cancel or delay your order due to fraud concerns, we will notify you via email.

9. Payment Disputes and Refunds

  • Refund Process: If your order is eligible for a refund, the amount will be credited back to your original payment method.
  • Processing Time: Refunds typically take 7-10 business days to appear in your account, depending on your bank or payment provider.